Questions caregivers actually ask
Honest answers. If yours isn't here, get in touch — a real person reads every message.
Couldn't I just use ChatGPT?
Honest answer in three parts. Persistence. ChatGPT chats die — you'll never find what the cardiologist said in March when you need it in October. Curacy keeps the record, dated, searchable, in the same shape every time. Reconciliation. When the new neurologist contradicts what the old one said two years ago, ChatGPT has no idea. Curacy has both visits side-by-side and flags the conflict. The artifact. Curacy produces a vertical share-card and a PDF — something you can actually drop into the family group chat or hand to the next specialist. ChatGPT produces a wall of text your sister won't read.
Is my mom's data safe?
We're not a HIPAA-covered entity (and we'll never pretend otherwise). Audio is deleted within 60 seconds of transcription — never written to disk, never logged. Transcripts are held in memory only as long as it takes to summarize, then dropped. Visit summaries and calendar events ARE stored on our database (Neon, US, encrypted at rest, TLS in transit) so they sync across your phone and laptop — and you can export them as JSON or wipe them in one tap from /app/account. We have no ad partners and we don't sell data — the $10 you paid us is the entire business model. Full details on /legal/privacy.
What if I run out of summaries?
On Starter you'll see your remaining credits at the top of every screen. Refill +10 for $5 anytime — no auto-charge, no surprises. On Annual, your 12-per-month resets at the start of each billing month. No overage charges, ever — we just pause new summaries until you refill or the next month rolls over.
Can I share with my sibling?
Yes. Every summary becomes a vertical share-card you can drop into iMessage, WhatsApp, or the family group chat. If you want them to have their own private record too, the $25 Family Pack gives 3 separate sign-ins (you, the brother in another state, the sister who runs the meds).
What happens if I cancel?
Your visit history stays — forever, as long as your account exists. You stop being charged at the end of the current billing period. New summaries pause, but every summary you already made is still there, still exportable as PDF. No auto-renewal trap, no data hostage situation.
Is this medical advice?
No. Curacy summarizes what the doctor said. It doesn't tell you what to do. Always confirm details with the clinician before acting on a med change, dose, or follow-up. The 'red flags to watch' section is informational — if something feels wrong, call the office.
I'm techy and my parents aren't. Can I run this on their phone?
Yes — and most people do it the other way: you keep Curacy on your phone, you go to the appointment with Mom, you record on your device. Your account is yours; the summaries are yours. Mom doesn't need an account, an app, or a password. (She has enough.) The Family Pack ($25 once, 3 sign-ins) is the easiest way to bring your siblings in without making them subscribe separately.
Is it weird to record a doctor's visit?
Less weird than you think. Most caregivers say something like 'I'm recording so I can remember the details for my brother who couldn't make it.' Doctors say yes the vast majority of the time. If you'd rather not record, paste the discharge papers, your own typed notes, or a transcript — Curacy works on text too. Recording laws vary by state (one-party vs two-party consent); we surface a reminder before you start.
How long can the recording be?
Up to 60 minutes per summary. Most appointments are 12-25 minutes, so this is rarely a constraint.
Refunds?
30-day no-questions-asked refund on any first purchase. After 30 days, Annual is non-refundable until your next renewal (you can still cancel future charges anytime). Refills are pro-rated by unused credits. Full per-plan details on /legal/refund. A human reads every reply.
How do I sign in on a new device?
Go to /unlock, enter the email you used to subscribe, and we'll send a 6-digit code. No passwords. Same email signs you in on any device.
Will this work for my dad's cardiologist? My mom's oncologist? My grandfather's hospice team?
Yes. Curacy was built for the appointments adult-child caregivers actually attend: neurology, cardiology, oncology, geriatrics, primary care, hospice, ER discharge, post-stroke rehab, and the long tail. The summary shape is the same every time: diagnosis, meds changed, follow-ups, questions to ask next time, red flags. That consistency is the point.
Didn't find your answer?
We reply within 24 hours. Custom plan questions, support, feedback — all welcome.